Relacom continues its focus on field services for the electricity and energy industries

After taking over Fortum's field operations, the network service provider Relacom is ready for more. A strategic decision to focus on field services in the electricity and energy industries has now resulted both in new customers and new employees and being awarded the ”Utmärkt entreprenör 2011” prize. 

Much has happened since Relacom took over Fortum's field operations two years ago. Amongst other things, the company has signed contract with E.ON. which covers electricity network field services for 124,000 Stockholm customers. Fortum has now chosen Relacom to also provide new construction, renovation and maintenance of electrical installations in five additional geographic areas in Sweden. These services include assignments with end-customers and construction projects that include planning, upgrading and expanding electricity networks. 

"We are obviously delighted that we have been able to grow so quickly even though we've only been active on the market for a short time and to have gained a significant position in field service operations. We are also very pleased to be rated so highly on our customer satisfaction index. This clearly shows that our strategy of offering not just competitive pricing, but also focusing on customer satisfaction when delivering services is right on target. With my background in telecommunications, I recognize how events are unfolding. Field service for the electricity industry is where the telecom industry was 5-10 years ago," says Håkan Monfors, Head of Relacom Sweden.

Fortum has also recognized Relacom with its ”Utmärkt Entreprenör 2011” (Excellent Contractor 2011) award. This award evaluates various criteria of all of Fortum's contractors. The prize was given based on the following reasons:

"Relacom has shown exceptional dedication and an eagerness to develop together with Fortum. Key individuals have acted with exceptional transparency, clarity and honesty, and the focus has been on being solution-oriented and no-nonsense, which has created a good working relationship. The partnership between the two companies has also helped Fortum Customer Relations improve its methods and routines."